IT problems can have a significant impact on your business, whether through lost productivity or loss of data.  Unless dealt with quickly and efficiently, even small issues can result in financial impact and reputational damage.

Our support service strives to ensure that your IT problems are resolved before they have chance to impact your business. 

We provide telephone, remote and on-site support for a wide range of products, and can also provide preventative and pro-active services through system and network monitoring.

We can provide full support when there is no internal IT support function, or can work with internal IT staff, providing specific expertise and resources when required, including holiday and absence cover.

Microsoft 365 is the worlds most used cloud based business suite, combining email and collaborative apps such as Teams with the latest versions of Office applications, Word, Excel, Outlook, PowerPoint, OneNote, and OneDrive.

Business and enterprise users can securely access email, calendars and contacts from anywhere, and can also collaborate with colleagues, suppliers and customers on documents and spreadsheets.

Microsoft 365 allows you to move away from traditional on-premise server hardware and complex e-mail server software, and replaces it with a subscription based flexible and scalable e-mail platform with a 99% uptime guarantee.

As a Microsoft partner, we are able to provide Managed Microsoft 365 services to suit your business, so get in touch to discuss your requirements today.

Imagine a world where your team effortlessly taps into secure systems to access company data, no matter where they are—in the bustling office, at the local café, or from the comfort of their own homes. Our Cloud Services eliminate the constraints of time, geographical boundaries, and hardware limitations. Choosing the right Cloud Service can feel like navigating a complex maze. That's where we step in, guiding you with expertise and confidence to tailor a solution that perfectly matches your business needs. Let us simplify the journey and unveil a new era of efficiency and innovation for your business.

As a Microsoft partner, we are able to leverage the power of Microsoft Azure to deliver efficient and cost effective Cloud Services, whether that is Microsoft 365, Virtual Cloud Servers, Virtual Cloud Desktops or Virtual Cloud Storage, Claritel has the right solution for you.

With the constant evolution of technology, IT security threats are on the rise, making the safeguarding of your systems and data paramount. It's essential to prioritise defences against potential cyber threats to ensure safety and compliance.

Whether you're seeking everyday data protection or meeting stringent regulatory standards, we provide tailored recommendations and solutions that align with your unique needs, offering you peace of mind in a digital age

What is Cyber Essentials?

Cyber Essentials is a Government certification scheme to the get the UK protected from cyber threats.  Cyber Essentials is a set of controls which determine if a business is adequately protecting themselves from cyber threats. 

Obtaining Cyber Essentials certification demonstrates an organisation's commitment to security and protecting their data.  Evidence has shown that organisations that achieve Cyber Essentials can protect against 80% of cyber attacks.  Free cyber liability insurance is provided for organisations that achieve Cyber Essentials certification (terms apply).

There are two levels of certification.  The first is Cyber Essentials, which is a self-assessment option based on a set of questions that are submitted to an independent certification body for marking.  There are around 70 questions spanning 5 critical technical controls; User Access Control, Firewalls and Internet Gateways, Secure Configuration, Patch Management and Malware Protection.   The second option is Cyber Essentials Plus, which requires a qualified assessor to audit that all of the elements from the five technical controls are being put into practice. 

Who runs Cyber Essentials?

Cyber Essentials is run by the National Cyber Security Centre (NCSC), which is part of the Government Communication Headquarters (GCHQ).  The NCSC appointed IASME (Information Assurance for Small and Medium Enterprises Consortium) as the official Cyber Essentials partner and have responsibility for the delivery of the scheme.  IASME oversee all of the Certification Bodies and qualified cyber security companies that participate in the Cyber Essentials scheme.

How long does the Cyber Essentials certification last?

Cyber Essentials and Cyber Essentials Plus certificates expire after 12 months.

What is involved?

A security audit will be conducted to assess the five critical technical controls, and the data gathered will be used in the completion of the Cyber Essentials Questionnaire.  The audit and questionnaire will then be analysed, and a security gap assessment report will be produced.  If applicable, a recommendation of required remedial actions will be provided, which would need to be rectified before submitting the questionnaire for certification. 

Once the questionnaire has been submitted, an independent certification body will review, and if satisfied, will pass the organisation as compliant and issue a Cyber Essentials certificate.

Cyber Essentials Plus involves a technical audit of the five critical security controls covered on the self-assessment questionnaire.  Audits are being performed remotely at present, and the assessor will test a random sample of the systems within scope, check that installed software has the latest updates, send fake viruses and malicious emails to verify that sufficient malware protection is in place, check that installed software has the latest updates, and conduct an external vulnerability scan of your public IP address(s).  If any issues are identified, the auditor will provide a report detailing any required remedial actions that will need to be rectified before the audit can be signed off, otherwise, the Cyber Essentials Plus certificate will be issued.

Data is one of your most important business assets, and it’s storage and protection is an essential component of an effective IT strategy.

Storage infrastructure needs to be secure, reliable and highly-available, and data should be protected through a combination of on-site and off-site backups.

Our expertise covers all aspects of local and Cloud based data storage and protection, including backup, disaster recovery and data security.