"Claritel has been outstanding from the very beginning, truly embodying a partnership built on understanding and support. They listened to my business needs and guided me every step of the way, keeping me informed throughout the process. I wholeheartedly recommend Claritel to anyone seeking transformative telecom services."
Hosted telephony is often referred to as VoIP (Voice over Internet Protocol), hosted VoIP or cloud hosted telephony. In simple terms, it's using the internet to make and receive phone calls.
With a traditional phone system, often referred to as a PBX system, the equipment is located in your office and connected to analogue telephone or digital ISDN lines. Whereas, with hosted telephony, your phone system is located in the cloud and is hosted and managed by a service provider such as Claritel.
Using a broadband connection to run a business telephone system is becoming increasingly popular, due to the wide range of benefits that come with it.
Hosted telephony is perfect for start-ups, nimble dynamic businesses, SMEs with multiple locations as well as flexible workers.
Hosted telephony enables people to work from anywhere, including their home. Plus, it can be configured to connect the same phone number across multiple internet-enabled devices, ensuring you and your employees never miss a call.
If you have employees working from home or in separate offices, hosted telephony allows you to communicate seamlessly and run the business smoothly.
There are so many positives to investing in a hosted telephony service. The technology can be revolutionary when implemented correctly and utilised as part of a wider telecommunications strategy.
For example, the phone system hardware is now located away from the office and hosted in the cloud. Hosted telephony is much quicker to roll out and there are usually no hefty installation fees..
Hosted telephony is an affordable solution that can be tailored to the requirements of every organisations. The many convenient features and functionalities can be controlled from a web browser or mobile app, and the system can easily be scaled up or down to suit the needs of the business.
Virtual numbers are an innovative way for a smaller business or tradesperson to give their operation a more professional-looking presence and potentially attract more customers.
When starting out, using your home phone number can be less than ideal. At the same time, if you’re working from another location, only being accessible from your mobile number isn’t the best way to promote yourself either.
A more professional business front can be achieved instantly with a virtual number. A virtual number is a number assigned to you that potential customers can call, which is then redirected to the number you can best be reached on.
We have a huge variety of virtual numbers available for you to choose from that can help to give your business more prominence against the competition. Virtual numbers can include specific area codes, or you can choose a ‘national’ virtual number if your business operates across the UK.
Virtual numbers are not just for smaller businesses, the ‘national’ option is especially useful for SMEs who are ready to show they’re on the verge of becoming a larger brand, and want a number that can better relay those ambitions.
Business landlines are the cornerstone for any business, small or large. They are a key part of every professional operation, and an investment that’s absolutely essential to the smooth running and growth of the business in the future.
The easier your team’s ability to answer calls efficiently, deal with customers’ problems quickly and redirect them to the right departments, the more likely they’ll be satisfied with your service and use you again in the future.
Exploring the possibilities with business landlines can often be confusing. What systems are best for you and your future plans? How do you know you’re getting value for money? It’s not uncommon for businesses to spend several thousands on their business landlines and phone systems, and even then, they may be left with complicated solutions that are overly technical and difficult to use.
Claritel works closely with its clients to make sure they get the best landlines and telephone systems at incredibly affordable rates. Our team has years of experience working alongside new and established businesses to design, install and provide ongoing maintenance for them and their business landlines.
If you’re an organisation with numerous offices or are starting a stage of expansion, we are able to provide call location and auto-redirect services, to make sure your calls are sent to the regions and the people most able to solve your customers’ queries as efficiently as possible.
At Claritel, we look to go above and beyond, providing modern phone systems that not only allow you to make and receive calls, but to provide business landlines that work with your future growth plans in mind, too.
We are able to provide and install business landlines for your business that feature a number of easy-to-use services designed to complement your marketing and sales departments, and assist with your overall growth ambitions.
Being stuck in a queue is never a fun experience, and can be more of a problem than you may realise. On average, businesses put an astonishing 70% of callers on hold for an average of 30 seconds, and 75% of those who are met with silence or irritating pre-loaded music typically hang up after 30 seconds. This could lead to lost business.
Marketing on Hold is a fantastic way to navigate such a problem, not only does it provide customers on hold with some variety, but doing it in a carefully-considered way and with a proper strategy could also help you see uplift in other areas. 30% of customers, for instance, make a purchase when hearing about offers while they’re on hold.
